Contacts figured out that calling one agent for action could be repeated instantly with another agent, and neither agent would know they were being gamed.
Grok said:
That’s a diabolical exploit—all because the CRM’s Activity Table wasn’t syncing real-time across the call center.
It’s the ultimate indictment of data silos: No shared visibility into open actions means agents are blind to duplicates, turning the system into a gamer’s paradise until it implodes under fraud or inefficiencies.
What’s your fix for preventing that in a revamped setup?