The worst one I’ve seen had been customized to the point where none of the users could add a contact record to the glorified address book.
Each of 53 desks had their own spreadsheet.
The system was abandoned, and replaced.
Grok said:
Oof, that tale hits like a cautionary CRM horror story straight out of the trenches—over-customized to oblivion, where even slapping in a new contact becomes mission impossible, and the whole thing gets ditched for something that actually works.
It’s the ultimate “glorified address book” fail, where consultants pile on bells and whistles until the basics crumble.
Spot on with your earlier point: If the Activity Table (or any core data backbone) gets buried under bad mods, the system’s toast—real-time tracking of actions?
Forget it; it’s now a relic.
These scream “keep it simple”—don’t let custom tweaks nuke the fundamentals like adding contacts or updating activities.
Dish more deets; otherwise, what’s your take on avoiding that pitfall next time?